Saturday May 19, 2012
Jul 26

Well, it’s been just over a week since our last blog post, so we thought we would let you know what we are up to.  We are now in full developement of the “Client Self Booking” feature, that will give you the opportunity to let your clients book their appointments with you online.  This feature will give you the ability to give your clients a special web address that they can go to, where there can book their appointments with you.  This feature adds an entierly new element to the Pencil’em Software Platform and will make it even more flexible for you and your clients.  The best part is, we will be offering this feature to you as an included part of the Pencil’em Software, at no extra charge!

We’ve also recently updated our email reminder system to fix a bug we found that would attempt to send reminders to clients with no email address.  If, in the past few days, you’ve received an “Email not sent” or bounced email notices, rest assured your email reminders have been delivered as expected.  The bounced emails are simply a result of the system attempting to send reminders to clients without email addresses.  The problem has been fixed and you should no longer receive bounced email notices.

Jul 16

In an effort to make Pencil’em more like a paper appointment book, we’ve added a new BETA feature that gives you the ability to book your own personal appointments in addition to client appointments.  This is a big upgrade as now you can manage your days much easier, and block out times when you don’t want to be scheduled.  You can use this feature to schedule your Dr. Appointments, unavailable time, trips to the grocery store, or picking up the dry cleaning (or anything else you can think of).  Right now, this is done on a day to day basis, but we are working on a recurring version of personal appointments.   How does it work you ask?  Let me explain…

To book a personal appointment, simply select the “<Personal Time>” option from the “Select Client” drop down menu (see below):

New Personal Time Option

New Personal Time Option

When you select the “Personal Time” option, the form will change slightly to accommodate creating a personal appointment.  The new form will look like this:

New Personal Time Form

New Personal Time Form

Fill out the form, taking notice of the required fields, and click “Create Personal Time”.  Your personal appointment will show up in your daily, weekly, and monthly view (using the “Personal Label” field as the focus of the appointment.).  Notice, on the daily view, your personal appointments have a grey background (to denote an unavailable time) and have the “Personal Icon”  personal_icon next to the time.  You can add or view notes just as you do with normal appointments.  See full screen shot below:

Personal Appointment Detail

Personal Appointment Detail

Deleting Personal Appointments

To delete a personal appointment simply hover your mouse over the appointment and a red “Delete” button will appear next to the appointment title. You will need to click the Delete Button twice, once to start the delete, and once to confirm that you wish to delete the appointment.  Click the Delete button once, and the button text will change to read “Are you sure?”.  Click this button again and the personal appointment will be deleted.  If you accidently click the Delete button, you can click the “or Cancel” link found next to the “Are you sure” button to cancel the delete. See below:

Delete a personal appointment

Delete a personal appointment

Personal appointments function in the exact same way as your regular client appointments, so booking conflicts will appear as you would expect them to.  These appointments will also show up in your Weekly and Monthly view calendars.  Lastly, as this is a BETA feature, there may be some changes or modifications as we test the new feature in the production enviornment.
All new features we create are a direct result of your input and feedback.  We truly appreciate your business and want to see Pencil’em work for you in the most efficient way possible.  Comments are always appreciated and considered as we move forward with further developement!  Stay tuned for more!!!
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Jul 12

So you might be wondering what “BETA” means….BETA in software lingo, means we have rolled out a new feature, but it’s not 100% complete.  The base functions are ready for public consumption, but we plan to work on this feature over the next few weeks.  Go ahead and use the new feature, but know that some things may change before the BETA label is removed.

Now that we have that out of the way, lets talk about “Week at a glance”.  The week at a glance feature was created to help you easily visualize holes in your schedule and see a graphical representation of any given week.  You will find the week dates across the top of the graph, with the times of day down the left hand side.  Your appointments appear as blocks of time (based on the service length) within each day’s column.  You will see the name of the client at the start of the appointment time as well.  You can find the new Week at a glance view by clicking the “Week at a glance” tab from the main scheduling screen.

Week at a glance tab

Week at a glance tab

As of right now, each time you click this tab, the calendar will refresh itself, and it will always start on the current day.  You can change which day the week view starts on by clicking in the “Select Start Date” box and selecting a new start date from the popup calendar.  You can also jump forward or backward a week by clicking the “Previous Week” and “Next Week” buttons found on the upper right hand side of the screen (see below):

Changing which day the calendar starts on.

Changing which day the calendar starts on.

Lastly, to help you see what time an appointment starts simply hover your mouse over the name of the client, and that row will highlight, showing you what time the appointment starts.  Notice the highlighted row turns a light red, and the start time of the appointment is highlighted on the far left hand side of the screen (see below):

Row Highlighting

Row Highlighting

If you have any questions about this new feature let us know if the comments!  We look forward to hearing your feedback!

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Jul 06

Over the last few weeks we’ve launched a few upgrades to the Pencil’em Mobile platform.   We are always striving to make things easier when it comes to the mobile platform, and our new upgrades bring a whole new level of functionality to your hand held device.

Client List

We’ve changed the way the “Clients” button works to make it a little more user friendly.  Clicking the “Clients” button now displays your entire client list.  You can scroll through the list and click on a client who’s information you would like to see.  The new client screens look something like this:

New Client List

New Client List

New Scheduling Features

We’ve also made some changes to the way you interact with your schedules.  We’ve added a delete appointment function that you will find when viewing your daily schedule.  Click the “View Schedule” button and you will be taken to a screen with today’s appointments.  (You can select a different day by changing the options in the drop down menu at the top of the page and clicking “Go”.)  Notice, there is now a red x floating off to the right hand side of each appointment.  Clicking this X will bring up a confirmation screen, so you don’t accidently delete an appointment you didn’t mean to.   This looks like this:

Delete Appointments from your mobile device.

Delete Appointments from your mobile device.

New “Appointment Quickview”

We’ve added a new feature from the same “View Schedule” screen that gives you a more detailed look at any particular appointment.  To open the “Appointment Quickview” click on “View Schedule” in the main navigation.  Click (or press) on the client name and the “Appointment Quickview” will open.  This view gives you a more in-depth view of the appointment, service being performed, client information, and appointment notes you’ve left for yourself.  See below for more details:

New "Appointment Quickview"

New "Appointment Quickview"

Pencil’em Mobile was built for ease of use and portability of your schedule.  If you haven’t already, check it out!  If it’s your first time accessing Pencil’em Mobile on your mobile device, simply enter the web address below in your mobile web browser.

http://m.pencilem.com

You will see a log in screen where you will enter your email and password.  Once logged in you will have full access to your schedule, client list,  and appointment creating functions.  Everything will be auto-synced to your desktop version, so any changes you make on your mobile device are available to you online as well.

Don’t hesitate to contact Pencil’em Support at “support@pencilem.com” with any questions or comments you might have.

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Jul 05

Let me start this post off by saying I hope all of the Pencilem users had a safe and happy 4th of July! We hope your holiday was great!

Weve got a big update today that brings new functionality to the Pencilem Software. The biggest new feature to note here is the ability to book strongRecurring Appointments/strong. This is a HUGE time saver and lets you book your client appointments up to one year in advance! Weve also made some major improvements to the appointment notes system, as well as a new feature that will let you enter (or override) the price you are charging for a service. So, lets jump right in with our new Recurring Appointments feature!

Creating Recurring Appointments

When looking at the Main Scheduling Screen you will now see the Recurring Icon icon directly underneath the Select Date label. When filling out the scheduling form, simply click the Recurring Icon icon and a small window will open that will allow you to select the recurring frequency. This box looks like this:

Recurring Dialog Box

After selecting the recurring frequency and clicking Create Recurring there will be a small note directly under the Recurring Icon icon that will state This appointment will recur every X week(s). X will equal your specified week frequency. Click Create Appointment as you normally do, and the appointments will then be pre-scheduled for the next year. In the daily appointment view the appointments are now denoted with a recurring icon that looks like this:

Recurring Appointment Icon

Editing Recurring Appointments

Editing of recurring appointments is very flexible as well. By clicking the Edit Appointments tab and selecting a date that contains a recurring appointment, you will now see the same recurring icon shown above next to the time of the appointment. It looks something like: recur4. Click this appointment and the edit screen will open. You will notice that recurring appointments have a new header (shown below).

Editing Recurring Appointment - Apply to all

By clicking the Apply to all box in the header above, it will allow you to apply the appointment changes to all future appointments. That means if you need to change the time, service being performed, or appointment notes, you can easily apply these changes to all future appointments. One thing to note, if you make a change to the date of a recurring appointment, it will not change the date of all future appointment, just the one your working with. If you only want to make changes to one appointment, simply do not check the Apply to all box and your changes will only be made on the appointment you are working with.

Deleting Recurring Appointments

You delete a recurring appointment just like you would a regular appointment. Click the Edit Appointments screen, click on the appointment you would like to delete, and click Delete this Appointment button. Just like editing, you can choose to delete all future appointments in a recurring set, or just the one your working with. The delete appointment confirmation box now looks like this:

Delete Recurring Appointment

To delete all future appointments that are a part of this recurring set simply click the Delete all future recurring appts. and then click Delete This Appointment. All future appointment will be deleted. To delete just the appointment youve selected just leave the Delete all future recurring appts. unchecked.

Other Updates

Service Prices

In the past, all appointment prices were based on the service being performed. This is still the case, however there is one major improvement weve implemented that will allow you to override a service price, and enter in another price of your choosing. This is useful for giving your client a discount (but still tracking the amount your charged) or if you charge your long standing clients a different price than new clients.

In our last update, we added the ability to see how much a service cost to the main scheduling screen. To override this price, simply click on the price from the main Scheduling Screen and it will transform into an input box where you can type your new service price and click save:

Price Override

New Appointment Notes

Weve overhauled the appointment notes feature from the ground up. To see or add any notes for a particular appointment simply click the + Show Notes or Add Notes link found underneath the appointment name (see below):

New Note Bubbles

To edit a note from the Main Scheduling Screen simply hover your mouse over the comment bubble and you will see the edit button appear at the end of the note. Click this button and the note will transform into a text input box. Type your new note and click Save Note (see below):

Editing / Adding Notes

We think these new changes will bring a new level of functionality to Pencilem that will save you time and make things easier. As always, let us know how we are doing in the comments!

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